INSURANCE SECTOR

Gamification at Insurance Companies

Commit, stimulate and engage employees, insurance brokers and customers.

Train and motivate employees

Create varied interactive training dynamics according to the field and skills of the staff in order to stimulate engagement in a fun and soft way. Along with the game challenges, set goals at the real world and use scoring systems to boost the interactive training. Use the scores to rank and reward the best employees with virtual and tangible prizes, besides giving medals and certificates.

Improve tool and software usage

Taking better advantage of tools, resources and software is essential for time optimization and to assure you have the most suitable offers for each customer profile. Present and simulate situations through games and activities, in order to provide correction possibilities in a safe and interactive environment. Show unique achievements and promote the best employees.

Improve customer service

In a customer centric age, it’s essential to offer an outstanding customer service. Encourage workers from customer support and sales to reach goals by setting clear aims and recognizing their effort with prizes, trophies and medals. Evaluate the results, improve the training and foster a customer satisfaction culture.

Benefits for the insurance sector

Raise product and service awareness. Currently, one of the biggest challenges in this filed is to keep employees and brokers aligned with the company strategy and the regulatory changes.

Create a customized strategy for each sector, use goals and progress markers to stimulate the involvement and commitment of the attendees.

Make goals become prizes, keep track of each group and each person’s development and recognize the outstanding people by giving trophies and medals.

Increase the training range and reduce operating costs.

Widen new product and service awareness.

Speed up the integration among company, brokers and customers.

Improve customer service and insurance representative training.

Improve overall experience and customer loyalty.

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Create a learning path with different themes, narratives, mechanics and content, specifically targeted to each type of audience, increasing immersion and training absorption.

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